When you report a power outage, initially you will hear a recorded greeting along with a possible announcement about other areas that are experiencing power outages. Then you will be transferred to a customer service representative (CSR) or forwarded to an automated power outage notification system if a representative is not available. Within the automated system, you will hear a series of recordings directing you to press certain numbers on your telephone keypad to complete your outage call automatically or to report an emergency life threatening situation to a CSR. If the telephone number for your account is not listed in our member database and you are unable to provide the account number for the location without power, the CRC will not be able to record an outage call within the automated system.  At that point, you will either wait to speak with the next available CSR or, in extreme high call volume situations, be asked to call back later.

Important Reminder: If your telephone number has changed recently or if you’re a new member and didn’t have a telephone number at the time you signed up for service, please contact PPCS with your current telephone number.  This information is critical in identifying your account information and location during power outage or emergency situations.