In response to the COVID-19 pandemic, Pierce Pepin Cooperative Services has initiated our business continuity response plan. PPCS recognizes the vital role electricity plays in our lives. As such, we are taking the following steps to ensure reliable service during this critical time. As a member-owned cooperative, the health and safety of our members and employees comes first. Please take a few minutes to read our plan.
Update: Tuesday, March 24, 2020
To help us better serve you, please use the following contact numbers during our normal business hours from 8:00 AM to 4:30 PM:
- Billing, Payments, Start/Stop Service 715-273-2405
- Service Change, New Construction 715-273-2428
- Capital Credits, Idle Service 715-273-2404
- Load Control, High Usage, Water Heaters 715-273-2414
After 4:30 PM, please use 715-273-4355 or 800-924-2133. To report outages, use SmartHub or call 800-927-5705.
Current Response Level: Yellow
- The office is closed to the public. We will continue to maintain normal business operations.
- No in-person meetings unless absolutely necessary.
- Employees will continue to work in the office / field. Please keep your contact levels to a minimum and be aware of the 6ft social distancing guidelines.
Designated Response Levels
Green: our office is open with normal operations with modifications to daily work and ensuring we take extra safety precautions.
Yellow: our office will close to members; limited outside work .
Orange: our office will close to most employees; we will only handle emergency and outage calls.
Red: our office will close to all employees; we will only respond to emergency and outage issues
Our annual meeting on March 28 has been cancelled. Members may submit election ballots at the PPCS office using our drop box or by mail. All ballots must be received by April 3 at 12 PM. A business meeting will be conducted on April 7 to approve ballots and accept written reports. Members may submit a question to the board or staff through our website or by mail through April 3. Questions and answers will be posted to the co-op website after the business meeting.
Please use SmartHub either on the PPCS Website or by downloading the SmartHub app on your smart device. If you have not signed up for notifications, please do. A video tutorial can be found at Notification Tutorial. You can view and submit outages through SmartHub. Over 10 million customers use this application to interact with over 800 telecoms and utilities. It is safe, secure and convenient!
PPCS will use our website, social media and SmartHub to communicate future updates.
Lastly, we will do everything we can to ensure our neighbors and communities persevere through this difficult period. If you experience unexpected issues paying your bill or if you have any questions on your account, please call our Member Relations team at 715-273-4355 or e-mail at firstname.lastname@example.org where we can assist you.